Bonus terms and conditions

The participation of customers in all promotions and special offers (collectively, “Promotions”) offered on www.Gratorama.com (the “Website”) and the use of all Bonuses received from such participation (“Bonuses”) is subject to the User Agreement, the present Bonus Terms, and to the specific Promotion rules applicable to different Promotions offered on the Website. It is the customer’s responsibility to familiarize themselves with these Terms prior to claiming or accepting any Bonus. Please contact support if any clarification is needed.

By participating in any Promotion offered on the Website You declare Your acceptance these Bonus Terms, together with the specific Promotion rules applicable to the relevant Promotion and confirm that you have fully understood the meaning of the rights and obligations of both parties thereunder.

1. Definitions

1.1. Unless stated otherwise, all capitalized terms used herein but not defined herein shall have the meaning set forth in the User Agreement.

1.2. Unless stated otherwise, all uses of “We”, “Us”, “Company” or “Our” contained herein refer to Unigad Trading N.V. Company No 145327.

1.3. Unless stated otherwise, all uses of “You”, “Your”, “Users” or “Players” contained herein refer to persons using the Services offered on the Website.

1.4. The general definition of Bonuses shall cover all promotional offers that gift a tangible reward, including but not limited to any Welcome offers, Free Spins/rounds offers and/or any other ad hoc Promotions available on our Website from time to time, including any other Deposit Bonus, Cashback Bonus, Free Bonus, etc.

1.5. “Cashback Bonus” shall mean any Bonus allowing for a Player to recover a portion of their losses on the Website after meeting the wagering requirements of the Promotion, and subject to these Bonus Terms and any specific Promotion rules applicable.

1.6. “Deposit Bonus” shall mean any Bonus that, upon being claimed by a Player, is reflected in their Bonus Balance as funds and may be wagered on all games available on the Website as Bonus money.

1.7. “Free Bonus” is any Bonus which otherwise does not require the depositing of real money in order for the Bonus to be claimed by a Player.

1.8. “Free Spins/Rounds” shall mean any Bonus granting a Player the right to participate in a spin/round or several spins/rounds on selected Games on the Website.

1.9. “Wagering requirement” means the number of times you must wager the value of a Bonus awarded to you before that Bonus becomes part of your cash Balance.

1.10. Unless stated otherwise any monetary amounts referred to in Euros (EUR) shall also refer to an equivalent amount in another currency.

2. Eligibility and Claiming of Bonuses

2.1. All Promotions offered on the Website are intended solely for genuine recreational Players and We may, at Our sole discretion, limit the ability of Players to participate in any Promotion. A list of current Promotions is available in the ‘Promotions Page’ on the Site. The list does not include promotions offered through other channels. We reserve the right to withdraw the availability of all offers to a Player or group of Players.

2.2. All Bonuses are issued to Players solely for participation in Games offered on the Website and are non-transferable and issued on intuitu personae basis.

2.3. All offers are limited to one per person, family, household address, email address, telephone number, payment account number and shared computer, for example, on the premises of a school, general library, or workplace, etc. For the avoidance of any doubt, the participation of multiple persons in the same Promotion from the same computer, appliance, household, or IP address is strictly prohibited and constitutes a breach of these Bonus Terms.

2.4. Any “sign-up” Bonus, “first deposit” Bonus or other “welcome” Promotion is only available to new customers who have not previously held an Account on the Website and who are invited to take part in the Promotion by virtue of it being specifically offered to them when they register on the Website. Such Promotion are available upon their first Deposit (or their first Deposits as part of a “welcome package”) upon opening an Account on our Website.

2.5. Each Bonus issued must be activated or claimed by a Player in accordance with the specific rules applicable to individual Promotions. Unless otherwise specified, all Bonus and Promotion offers are only redeemable once per Player and a Player may have no more than one active bonus on his account at any given time.

2.6. Some Promotions require for a specific amount to be deposited by the Player before the Bonus can be accessed and can only be activated when real money is available in a Player’s Account. In such instances, if a Player wagers any of their deposited funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.

2.7. We reserve the right to amend, cancel, reclaim or refuse any promotion at our sole discretion. Without derogating from anything stated herein, detection of an apparent relation between users, which unfairly exploits or manipulates one or more bonuses or promotions offered by us (to be determined at Our sole discretion) may result in the cancellation of the applicable promotion and any associated winnings and may further result in the irreversible suspension of promotion and bonus eligibility.

2.8. Until you have met the Wagering Requirements for a Bonus, all winnings from that Bonus will be pending and may not be withdrawn. If you forfeit the Bonus, all Bonus Funds (i.e. winnings relating to that Bonus) will also be removed.

2.9. Unless stated otherwise, no individual Bonus shall exceed [currency]200[/currency].

3. Wagering and Withdrawal of Bonus Winnings

3.1. Bonuses claimed may only be withdrawn by the Player subject to the fulfillment of the specific Promotion rules applicable to the relevant Promotion.
The amount, type, terms and conditions and validity of each bonus offer shall be determined in the terms and conditions of the specific bonus offer posted on the website and/or in the individual player’s account, the standard promotional rules and conditions being also applied thereto.
The following shall apply to all bonus offers: (i) When activating the bonus, the amount of the bonus shall enter the Bonus Balance, which is separate from the balance of real funds. The corresponding funds in the bonus balance cannot be withdrawn and cannot be used for bets on games other than the games valid for the respective bonus and for bets that do not meet the requirements of the bonus offer; (ii) In case the terms and conditions for playthrough the bonus are not met within the period of its validity, after the expiration of this period the entire amount of the bonus as well as any possible winnings shall be withdrawn from the balance of the player’s profile; (iii) Should the conditions for playing through the bonus within the term of its validity are successfully met, the amount of the bonus and any winnings will be added to the balance of real funds on the player’s account and there will be no restrictions on its use. (iv) In case the entire amount of the bonus is played through before expiration of the period of its validity, the bonus offer will be considered used in full. (v) Should the player decide to withdraw the bonus before expiration of the period of its validity, the full amount of the bonus, as well as any winnings, will be withdrawn from the balance of the player’s profile.
We reserve the right to change the terms and conditions of any promotion or bonus offer, at any time. We reserve the right in case of fraudulent conduct on the part of a player aiming to illegally take advantage of a promotional or bonus offer, to deduct any credit balance from the player’s account of the participating customer received because of illegal actions as well as the amount of any possible losses incurred.

3.2. The Withdrawal of the Winnings accumulated from a particular Bonus is subject to the specific Wagering Requirements applicable to each individual Bonus, as described in the particular Bonus offer and or these Bonus Terms. If not mentioned otherwise in the particular Promotion, until you have met the Wagering Requirements for a Bonus, all winnings from that bonus will be pending and may not be withdrawn. If you forfeit the Bonus, all Bonus funds (i.e. winnings related to that Bonus) will be also removed.

3.3. Unless stated otherwise in the specific rules applicable to each individual Promotion, Bonuses must be wagered fifty (50) times before winnings can be withdrawn.

3.4. Free Spins may only be wagered on selected Games on the Website subject to the applicable Promotion rules. Unless stated otherwise, Winnings accumulated as a result of wagering Free Spins shall be credited to Your Account as Bonus Money and shall be subject to the wagering requirement stated in section 3.3. hereof, irrespective of whether the wagering requirement for the Free Spins has been met.

3.5. Please, note that different Game types contribute towards the fulfillment of Bonus wagering requirements in varying percentages, as follows:

- Video Slots, Scratch Cards, Keno, Super Keno and Keno Star – 100%

- Roulette – 20%

- Game Shows – 20%

- Blackjack – 10%

- Baccarat – 10%

- Poker – 10%

- Craps – 10%

3.6. Winnings received through the use of a Free Bonus or Free Spins, with no deposit made beforehand, shall not exceed EUR 200 (two hundred Euros). Any such Winnings in excess of that amount shall not be recorded as Winnings and shall be considered as nil, and the Player shall be able to withdraw only the maximum Winnings of EUR 200 (two hundred Euros), subject to the terms specified herein.

3.7. Players who benefit from any Bonus Promotion offered by Us have the right to withdraw their Deposit amount, or the rest of their Deposit, or the Winnings achieved with their Deposit at any time, even before the completion of the wagering requirements.

3.8. Before any Withdrawal is processed, your play will be reviewed for any irregular playing patterns as mentioned in section 6. Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same Game using accredited Bonus funds in an effort to reach a guaranteed profit, We reserve the right to make all wagers void and suspend relevant Accounts. Other examples of irregular game play include but are not limited to placing bets from a Casino Bonus Account on table games or video poker, and upon winning more than twice the value of the Bonus credited to their Account, switching to play slot games until the Bonus roll-over requirements have been met. Should We deem, at Our sole discretion, that irregular game play has occurred, We reserve the right to withhold any Withdrawals and/or confiscate any associated Winnings.

4. Expiry of Bonuses

4.1. Unless stated otherwise, all Bonus amounts credited to a Player’s account for which the wagering requirement has not been met will immediately expire in the case of any Withdrawal by the Player.

4.2. All Bonuses issued are subject to an expiry period, which may vary in accordance with the specific Promotion rules applicable to individual Promotions.

4.3. Unless stated otherwise, herein or in any specific Promotion rules, all Bonuses received on the Website, if not used, expire within 7 (seven) days of Account inactivity, provided that where the Player has not made a Deposit on the Website the Winnings accumulated as a result of wagering the Bonus shall expire therewith.

4.4. Unless stated otherwise, in any specific Promotion rules, all Deposit Bonuses shall expire within 30 (thirty) days after being credited to a Player’s Account.

4.5. Unless stated otherwise, all Free Spins received as a “sign up” Bonus shall expire within 24 (twenty-four) hours after being credited to a Player’s Account.

4.6. Unless stated otherwise, any Bonus money accumulated as a result of wagering Free Spins shall expire within 7 (seven) days after being credited to a Player’s Account.

4.7. When a player receives a bonus and starts playing, he will first start playing using his real money balance, followed by the bonus money balance. If a player loses his entire deposit and its associated bonus prior to reaching wagering requirements, any remaining wagering requirements will be waived.

5. Bonus Abuse

5.1. We offer all Bonuses in good faith to Players who use Our services for entertainment purposes. Any offer will be revoked, denied, or withdrawn from Players who abuse it to receive an undue or unintended advantage, regardless of the method employed. In the event of suspected abuse by a Player, We reserve the right to cancel the Bonus at any time, to make inaccessible any funds in the Account of said Player, and to decide to terminate the Player’s Account at Our sole discretion and with immediate effect. We reserve the right to decline to refund to the Player any Deposits, Balances or Winnings generated on the Account suspected to have been used in relation to the abuse of Our Promotion. We reserve the right to withdraw the availability of any Promotion to any customer or group of customers at any time and at our sole and absolute discretion.

5.2. You must not engage in any activity which is intended to take unfair advantage of a Bonus. If we have reasonable grounds to suspect that a Bonus has been claimed by or for the benefit of the same person more than once or by a group of people acting in concert, then it may withdraw the availability of any Bonus or all Bonuses to that customer or group of customers and/or void any wager funded by the Bonus and remove any Winnings from such wager.

5.3. When bets are placed using the Bonus Balance, Players are strictly prohibited from delaying the Game of a game round until after the wagering requirement for those Bonuses has been met and/or they have put in new funds. This includes all Bonuses and/or Bonus spins modes and features that may occur as a result of bets being placed using the player’s Bonus Balance. If this occurs, the Player acknowledges that their Bonus and/or associated Winnings may become void.

5.4. We reserve the right to reclaim any Bonuses awarded and any accumulated Winnings in the event We discover that Players have manipulated or abused any aspect of a Promotion. Where there is evidence that a series of games placed by a Player or group of Players that results in a guaranteed profit for the Player regardless of the result, We reserve the right to disregard the Bonus portion of such of and regulate the bets at the right odds.

5.5. We reserve the right to ask a Player to provide sufficient documentation for the purpose of identification and, at Our sole discretion, decide on the degree of certainty as to the Player’s identity before crediting any Bonus on his/her Account or as a part of the respective promotion requirements.

6. Illegal Actions and Irregular Playing Patterns

6.1. Without derogating from any other provision of the User Agreement and these Bonus Terms, if We determine that You are engaging in or have engaged in Illegal Actions and/or Irregular Playing Patterns, or have attempted to do so, We reserve the right to close Your Account and to withhold, seize, or confiscate all funds in Your Account (including, but not limited to, any deposits and winnings in Your Account), and We may exercise these rights in respect of any other Accounts on the Website attributable to You.

6.2. For the purposes of the User Agreement and these Bonus Terms, “Illegal Actions” shall include, but not be limited to:

i. collusion between Players; the use of devices and software such as robots and/or artificial intelligence;

ii. sale, transfer and/or acquiring Accounts from other Players;

iii. intentionally disconnecting from a game while playing on the Website;

iv. breaking into, accessing or attempting to break into, and/or circumventing and/or attempting to circumvent Our systems, including, but not limited to, by altering any of the registration details or failing to provide and/or providing misleading, inaccurate or incomplete personal and/or payment details, or verification information to Us, and/or using a virtual private network connection;

v. any instance where the source of funds used by a Player is illegal and/or where the Player may have engaged or may be engaging in any activity relating to money laundering, including Use of the proceeds of crime;

vi. abuse in order to gain advantage to the detriment of other Player(s) and/or Us;

vii. failure to provide Us with all verification documents requested;

viii. the provision of inaccurate and/or invalid documents;

ix. where We have reasonable grounds to suspect that a Player has been taking unfair advantage of Our Bonuses in order to minimize loses, or has executed any other act in bad faith in relation to a Promotion offered on any of the websites owned and/or operated by Us; or

x. deceitfully taking advantage of Our Bonuses which includes but is not limited to (i) opening multiple indistinguishable Accounts to obtain a Bonus several times on the Website, only depositing during promotional activity or opening multiple Accounts across the network, or (ii) playing repeatedly only with free games, or (iii) in case of repeated patterns of deposit/cash-out/redeposit purely intended to gain the Deposit related Bonus.

xi. while playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

xii. delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.

xiii. leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.

xiv. playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play.

6.3. For the purposes of the User Agreement and these Bonus Terms, “Irregular Playing Patterns” shall include, but not be limited to:

i. equal, zero or low margin bets or hedge betting;

ii. placing single or multiple bets of a value of fifty percent or more of a Bonus on any single game;

iii. utilizing Bonus offers as part of a group of customers or syndicate;

iv. where an Account or group of Accounts operate systematically in order to gain an advantage to the detriment of another Player or to commit any deceitful act in relation to other Players or Us – for example by employing specific techniques to cheat other Players or playing as a group;

v. wagering on Games with the Bonus feature mode with Bonus money to build up value, lose the Bonus and then immediately cash out the built-up value with a secondary Deposit;

vi. placing more than 25% of Your initial Deposit as one Bet or wager.

7. Miscellaneous

7.1. We reserve the right to change or modify any of these Bonus Terms and any of the specific Promotion rules applicable to different Promotions, and to cancel or suspect any Promotion at any time at Our sole discretion, provided that if a Player has opted into a Promotion and/or commenced play in relation to the Promotion prior to the date of update of the Bonus Terms, the Bonus Terms opted into by the Player shall apply.

7.2. These Bonus Terms are drafted in English. In the event of any discrepancy between the English language version of this document and versions in any other language, the English language version shall prevail.

7.3. In the event of a conflict between these Bonus Terms and any specific Promotion rules, these Bonus Terms shall take precedence. In the event that any specific Promotion rules or provision is held to be illegal or unenforceable, such provision shall be severed from these Bonus Terms and all other provisions shall remain in force unaffected by such severance.

7.4. In the event of any question or concern regarding the subject of these Bonus Terms or any other Service offered by Us through the Website, please do not hesitate to contact Our Customer Support via email at support@Gratorama.com or using the Live Chat feature available on Our Website.

Last update: 31/03/2023

Over ons & Hulp

Algemene voorwaarden Bonus

1. DEFINITIONS

2. ELIGIBILITY AND CLAIMING OF BONUSES

3. WAGERING AND WITHDRAWAL OF BONUS WINNINGS

4. EXPIRY OF BONUSES

5. BONUS ABUSE

6. ILLEGAL ACTIONS AND IRREGULAR PLAYING PATTERNS

7. MISCELLANEOUS